Here's what to expect

We know waiting for yarn is the hardest part of any project, so we've made shipping as fast and smooth as we can. This page lays out exactly what happens after you hit "place order," from the moment it leaves our hands to the moment it arrives at your door. No surprises, no fine print, no hidden fees.

Processing time

The moment your order comes in, our team gets to work. We process and dispatch most orders within one to three business days. That means your yarn is out the door and on its way to you quickly, so you can start planning your project instead of waiting around.

Delivery time

Once your order ships, you can expect delivery in an estimated six to twelve business days. Delivery times can vary a little depending on where in the world you are and how your local postal service is moving that week, but six to twelve business days is the window we work toward for every order. You'll receive a tracking link by email as soon as your package is on the move, so you can follow it the whole way.

Where we ship

We ship worldwide. Wherever you call home, we'd love to send you yarn. There's no list of countries we won't ship to and no complicated restrictions to worry about — if you can place an order, we can get it to you. Every corner of the globe gets the same free shipping and the same care in packing.

Duties and customs

Here's a piece we're especially proud of: all duties, customs, and import fees are included in the price you pay. That means what you see at checkout is the final total — there are no surprise bills waiting when your package arrives at your door. No extra forms, no unexpected fees, no awkward conversations with the courier. The price we quote is the price you pay, full stop.

Tracking

Every order includes tracking, and we make sure you know about it. As soon as your package ships, we send you a tracking link by email. From there you can watch your order travel from our shelves to your front door, with updates along the way. If you ever lose the email, just reach out through our Contact Us page and we'll resend your tracking details.

Delays and issues

Most orders glide through without a hitch, but occasionally the wider world has other plans. Customs inspections, extreme weather, or high-volume shipping seasons can occasionally add a few days to delivery. If your order seems to be taking longer than expected, or if anything arrives damaged or missing, please don't hesitate to reach out. We'll look into it right away and make it right — with a replacement or refund if needed. We're with you from checkout to the finished project.